talkaChat · AI chat for your website

Your AI receptionist, on your website

talkaChat answers your website visitors the way talkaVoice answers your phone: from your own information, day and night, in English, Chinese and more. Put it on your website, send it as a chat link, or print a QR code for the waiting room.

Get started How it works

Your website · a chat link · a QR code · your clinic software for clinics

H Harbourview Medical AI receptionist · online
Hi! I’m Harbourview Medical’s AI receptionist. How can I help today?
Do you have a doctor who speaks Vietnamese?
Yes. Dr Amelia Tran speaks English and Vietnamese.
Dr Amelia Tran General practitioner
  • English
  • Vietnamese

Family medicine, with a special interest in children’s health.

Harbourview Medical · Mon, Wed, Fri

Can I see her on Friday?
Dr Tran is free on Friday at 9:30 am or 11:00 am. Which suits you?

Three ways in

Wherever your customers are, the chat is one tap away

Nothing to install for your visitors. It opens in any browser, on a phone or a computer.

  1. On your website

    Add talkaChat to your site, and visitors can ask a question, book or leave a message without picking up the phone.

  2. A chat link

    Share one link in an email, a text or on your social pages. Whoever opens it is chatting straight away.

  3. A QR code

    Print it for the waiting room, the counter or a flyer. People scan it with their phone and start chatting.

A phone showing the talkaChat chat link of a fictional clinic, Harbourview Medical, at 9:48 pm: the patient asks whether the clinic is open on Saturday and gets the hours, then asks for a letter for work, and the AI takes their name and number and passes it to reception.

A chat link, after hours

The clinic is closed. The chat isn’t.

At 9:48 pm a patient opens your chat link. talkaChat answers from your clinic’s own information, and what it can’t do in chat becomes a follow-up for reception, with the patient’s name, number and a summary, ready for the morning.

  • Answers questions like opening hours from the information you give it
  • Asks for a name and a number to call back
  • Lands on the Web chat tab of your Follow-ups, with a summary

What it does

A front desk that never closes the chat window

Books in your clinic software

For clinics: it finds the patient, checks who they are, and books, moves or cancels appointments straight in your clinic software, e.g. Best Practice.

Doctor cards

Asked “who speaks Mandarin?”, it shows a card for each matching doctor, built from the profiles you publish.

Answers from your documents

Upload your PDFs and policies, and it answers from them, in English or Chinese.

Hands off to your team

Anything it can’t finish lands in Follow-ups with the visitor’s contact details and a summary, so someone gets back to them.

Every chat on the record

Each conversation is saved with the full transcript and an AI summary, in the portal next to your calls.

Written for chat

Chat gets its own flow: short answers, cards, and a call-back request in place of a phone transfer.

One platform with talkaVoice

The same clinic-software connection and the same Follow-ups inbox as your phone line, managed in one portal.

Private by design

A website visitor can’t pose as a patient, and patient details are cleared from chats after 7 days.

Use cases

What people ask it

  • Book, move or cancel an appointment
  • “Are you open on Saturday?”
  • “Which doctor speaks Mandarin?”
  • Parking, services and directions
  • New-patient questions
  • After-hours enquiries
  • Leave a message for reception

The rest of the family

Also on your phones, and by text

talkaVoice

Your AI receptionist on the phone line, with a transfer to your team when a caller needs a person.

See talkaFlow for clinics

talkaSMS

Two-way texting on a dedicated number, for the customers who would rather text than chat.

Explore talkaSMS

Ready to answer every website visitor?

Tell us about your business and we’ll set talkaChat up with you: on your website, in a link, and on a QR code.

Talk to us +61 2 5602 8888